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***United Way of Central New Mexico's 2-1-1 Information and Referral Line is currently experiencing high call volume for COVID information, referrals, and vaccine information. Please visit the New Mexico State Department of Health for details on registering and scheduling vaccine appointments at

United Way of Central New Mexico’s 2-1-1 hotline offers information and referrals to people in need of help. The service is available Monday - Friday, 8:30 a.m. to 4:30 p.m.

Click to read our 2-1-1 Brochure in English or 2-1-1 Brochure in Spanish

Other helpful links:

PNM COVID-19 Customer Relief Program -
These new PNM COVID Customer Relief Programs are designed to deliver assistance for both residential and small business customers who are behind on their bill and need a hand in getting their account in better status to avoid an interruption of electric service down the road, and ultimately breathe a sigh of relief when they are facing a large past due balance. 

Apply Now! Residential customer eligibility is determined by household income and funding amounts will range from $50 to $200. Each eligible small business may receive $150 to $200. Amount of financial assistance provided will vary depending on how much is past due. Assistance is available on a first-come, first-served basis (while funding lasts). The deadline to apply is December 31.

CHAT LIVE with PNM, or call 855-364-2950 (M-F) from 7:30 a.m. to 6 p.m., and/or visit for details and full eligibility requirements. Small business customers may also directly APPLY ONLINE.

Need help finding the right resource?

Just dial 2-1-1 now.

We provide free referrals to health and human services, government agencies, and community-based organizations. 2-1-1 is a comprehensive source for information, that connects individuals and families to the organizations that can best address their needs.

Calls are answered Monday - Friday, 8:30 a.m. to 4:30 p.m. You can view a printable list of resources including shelters, rent assistance, food pantries, and more by browsing our searchable database below.

Search the 2-1-1 Database

Services we refer people to include:

  • Basic Human Needs Resources: food pantries, clothing banks, shelters, rent assistance.
  • Physical and Mental Health Resources: Medicaid and Medicare, children’s health programs, counseling, crisis intervention services, drug and alcohol intervention, and rehabilitation.
  • Senior Services and Disability Programs: adult daycare, Meals on Wheels, respite care, transportation, case management.
  • Children, Youth and Family Resources: child care, Head Start, youth at risk, mentoring programs, protective services, education-based programs, family resource centers.
  • Abuse, Neglect and Sexual Assault Resources: domestic violence shelters, violence intervention, protective services, crisis response, victim support services, legal aid.


Still need help? Contact Us